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FAQ
Frequently Asked Questions
What cars can I rent?Our offer includes cars of various classes – from city cars to SUVs. Their availability depends on the location.
How to rent a car?To rent a car, first pre-book it through our website. You will need to specify the location, the pickup and return dates, the vehicle, and any optional additional products. You will sign the rental agreement at the office where you pick up the car. Don’t forget to bring your identity document, driver’s license, credit card, and International Driver’s License (if required for your driver’s license).
For how long can I rent a car?You can rent a car even for an hour, but you will be charged for 24 hours – according to our price list. We are open to long-term rental, the length of which you can specify yourself.
I was involved in a road collision. What should I do?Above all, take care of your safety and the safety of passengers and other participants in the collision. Then call the police, who will draw up a collision report. Also, call our Assistance; our staff will tell you the next steps.
Poland: +48 22 122 86 63
Germany: +49 220 286 896 03
Morocco: +212 663 540 502
Albania: +355 69 777 33 99
On which card can the deposit be blocked?In order to block the deposit, the customer must have a valid MasterCard or Visa credit card with a minimum of 6 months until the expiry date. The card must be in the name of the main driver, first and last name. The deposit will be unblocked automatically by the cardholder's bank within 14 to 30 days after the end of rental.
How much does it cost to rent a car?The cost of renting a car from Flex To Go depends on several factors, including the car class and rental duration. The rental price can also be influenced by any additional services you choose, such as waiving the co-payment, extra equipment, or fuel prepayment. For a more accurate quote, we recommend checking the available options on our website or contacting the nearest rental office. Our employees can also assist you in purchasing additional products and services during car pick-up.
Where is the car rental company located?Our car rentals are located at airports in Poland, Germany, Morocco, and Albania.
Poland: Warsaw, Kraków, Wrocław, Poznań, Katowice, Gdańsk, Rzeszów.
Germany: Cologne, Nuremberg, Hahn, Stuttgart, Memmingen, Munich, and Düsseldorf.
Morocco: Agadir, Marrakech, Rabat, Tangier.
Albania: Tirana.
For detailed information on the exact locations of all our branches, please visit our website under the Locations section: https://flextogo.com/en/locations.
Are cars rented by Flex To Go insured?In accordance with the highest standards that apply in our industry, all our cars have valid third-party liability and comprehensive insurance.
For our Customers, we offer a rental product called Full Protection, which removes liability for damages. The detailed scope of coverage is outlined in our General Rental Terms and Conditions
I am not 25 years old yet. Can I still rent a car?Yes, you can still use the rental service, but under specific conditions. You will find more information in our Terms and Conditions.
What requirements do I have to meet to rent a car?To rent a car in Flex To Go you must be at least 25 years old and have a driving licence valid for at least 12 months.
Do I need an International Driving Permit (IDP)?Citizens of countries that have signed and ratified the Vienna Convention do not need an International Driving Permit (IDP) in Poland and Germany. Your national driver's license must be issued in the Latin alphabet.
To check if your country is a member of the Vienna conventions and to avoid the need for an IDP, visit the following link:
Vienna Convention Members: https://treaties.un.org/pages/ViewDetailsIII.aspx?chapter=11&mtdsg_no=XI-B-19&src=TREATY