In September, Flex To Go held a sales training event that brought together representatives from all Polish and German branches – a total of fifteen locations. The session focused on sales techniques, customer communication, and maintaining top service quality.

The Goal – Unified Standards and Team Development

The training was designed for employees who interact directly with customers: sales teams, managers, and service advisors. Its aim was to strengthen sales skills and reinforce the standards that apply across the entire Flex To Go network – both in Poland and Germany.

The sessions were led by Michał Bereś, Flex To Go’s sales trainer, supported by Szymon Bereś, one of the company’s most experienced agents. The program included three core modules: effective sales communication, identifying customer needs, and service quality standards.

As the trainers emphasized, understanding the customer’s perspective and being able to respond to their needs are key skills in daily operations. Participants practiced asking the right questions, handling objections, and conducting conversations that help build long-term relationships.

“This training proved that sales and quality can go hand in hand – conscious communication with customers is the key to success,” said Michał Bereś.

Results Review and Takeaways

The meeting also included an analysis of 2025 performance results. The data confirmed that Flex To Go continues to see consistent growth in sales, quality, and customer retention. The analysis covered both Polish and German branches, allowing the teams to compare trends and share best practices across markets.

During the closing session, top-performing employees and teams were recognized for their achievements in sales and customer service. These recognitions are part of Flex To Go’s organizational culture – one that values continuous improvement and knowledge sharing across locations.

Learning, Team Spirit, and Experience Sharing

The training also served as a team-building opportunity. Over several days, participants combined professional sessions with informal activities – shared meals, coffee chats, and plenty of time to exchange ideas and experiences.

The first day featured a football tournament, a yearly highlight that sparked plenty of excitement and friendly competition. On the following day, some attendees took part in paintball matches, while others joined candle-making workshops. These activities strengthened relationships and improved collaboration between teams from different countries.

“You rarely find this kind of atmosphere, energy, and openness at work. It shows that Flex To Go is a team that combines professionalism with great teamwork,” said one of the participants.

Training as Part of Flex To Go’s Growth Strategy

Employee development is a key pillar of Flex To Go’s long-term strategy. The company consistently invests in staff education, technology, and tools that enhance customer service. This blend of knowledge and innovation drives the brand’s dynamic growth.

Flex To Go currently operates in seven markets, including Poland, Germany, Greece, Albania, Morocco, Florida (USA), and Saint Martin. The network now covers 29 locations with a fleet of over 2,800 vehicles. Since its launch, the company has handled more than 377,000 reservations, accounting for over 2.1 million rental days.

Sustained growth in both sales and quality reflects not only strategic expansion but also the everyday efforts of teams at each rental point. Training sessions like this help maintain consistent standards across the international network and promote a shared way of working – regardless of country, language, or market.

Turning Knowledge into Practice

The skills acquired during the training can be applied immediately in daily operations – from customer interactions and sales processes to managing rental points. The results are visible not only in numbers but also in the overall customer experience Flex To Go delivers every day.

The company plans to continue its internal training programs and further enhance communication tools for international teams. Combined with the growing franchise network and innovative technologies – such as the Flex To Go mobile app and the FlexUp loyalty program – these initiatives mark another step toward strengthening the brand’s position in the mobility sector.

Join the Flex To Go Team

Flex To Go continues to grow – and its success is powered by people: their skills, energy, and commitment. The company is always looking for new talents eager to develop in the mobility industry and become part of an international team.

Current job opportunities are available at:flextogo.com/en/career